Tire and Battery Center Team Leader

Overview

Position Summary... As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations.

• Be a Team Leader
  Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies, and is an advocate for the member, the associate, and the company.
• Be an Expert
  Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire and Pressure Monitoring Systems), tire recalls, product specifications and seasonality to ensure the team performs daily processes consistently. Shares knowledge and trains the team. Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively.
  
  Leverages learning resources and attends training conferences to drive continuous improvement.
• Be a Techie
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement. Utilizes handheld technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Be an early adopter of new tools and encourages others to use them.
• Be an Owner
  Drives the business results, ensures commitment to operational excellence, maintains a neat, clean, and safe work area for the team and the members. Ensures proactive planning, orders equipment/tools and supplies as needed while being cognizant of expense controls; tracks and monitors returns and special orders; assists in staffing and scheduling; operates cash registers; processes transactions; and works hands-on in the physical area when required to support member service.
  
  Maintains accurate inventory, audit safety and compliance standards; completes paperwork, logs, and other required documentation; and models a commitment to member service.
• Be a Talent Ambassador
  Trains and teaches the team to be highly effective; monitors associates to complete e-learnings and trainings on time. Identifies potential and desires in others, provides and develops the necessary skill set for the team to deliver high-quality services to members. Encourages career growth for all associates and sources new talent internally and externally to work on the team. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners;
  
  analyzes and applies information from multiple sources; monitors progress and results; and identifies and addresses improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implements related action plans using the Open Door Policy; and assists management with correcting ethical and compliance issues and problems.
• Leads and collaborates
  Leads and participates in teams by using and sharing resources, information and tools; determines customer needs and business priorities; coordinates and executes work assignments; provides advice, feedback, and support to ensure timelines and work quality are achieved; and models and helps others adapt to change or new challenges.
• Respect the Individual
  Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; builds strong and trusting relationships; communicates with impact, energy and…