Portfolio Manager, BTR

POSITION

BTR Portfolio Manager

Pursuant to state regulations, the salary range is $120,000-$127,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

The BTR Portfolio Manager is primarily responsible for overseeing on-site operations from the corporate level across an assigned portfolio of BTR communities. This position requires a combination of operational and strategic focus while directly managing the on-site leaders toward achieving operational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals.

This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions.

• Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs) in close collaboration with the Director, Operations and with the CGC legal and compliance teams while serving as the key point of contact between Cardinal Group HQ and the on-site teams for each assigned portfolio of communities.
• Directly manage each on-site Community Manager, including providing operational support, guidance, direction, professional development, performance management, and ensuring the execution of their essential functions in accordance with expectations.
• Assist in the on-boarding of new Community Managers, including leading the preparation and execution of the orientation agenda and continued mentoring, additional training, or support needed from hire through the first 90 days of employment.
• Accountable for various key financial components related to community operations, including payroll, bonus processing, accounts receivable, budget variance, etc.
• Regularly work to increase the level of engagement, team member satisfaction and experience of all HQ and on-site team members within assigned communities.
• Lead the planning, logistics, and execution of the TURN process for each community within the assigned portfolio of communities, including vendor management, invoicing, scheduling, etc.
• Conduct weekly or bi-weekly group calls with Community Managers from each of the assigned communities within the portfolio.
• Monitor and instill urgency related to staffing, including Team Member retention, job posting, candidate sourcing, interviewing, hiring, and onboarding.
• Ensures adherence to client-required reporting processes, templates, and schedules. This includes, but is not limited to, the annual planning and budget preparation process, weekly and monthly reporting, and monthly financial reporting in partnership with the accounting team.
• Motivate the team through positive recognition and strong leadership giving emphasis on the company’s Culture of excellence, rooted in diversity, equity, and inclusion.
• Prepare, analyze, and communicate various reports weekly, monthly, quarterly, and annually aimed at tracking and forecasting community performance in each respective area.
• With direction from the VP of Operations and/or Director of Operations, prepare annual operating and capital budgets, marketing plans, and business strategy for all communities within the assigned portfolio.
• In alignment with the Director, Operations vision for the assigned portfolio of communities, implement, execute on, and revise detailed sales, leasing, and operational plans, programs, and processes that lead initiatives to achieve occupancy and revenue goals.
• Ensure that each assigned community adheres to all organizational policies, procedures and practices, follow professional and regulatory standards, and further organizational success through flawless execution.
• Travel to assigned communities required as the needs of the business dictate. Serve as temporary on-site managerial support in the absence of a Community Manager, whether due to open positions, leaves of absence, or other situations as needed.

• Develop and maintain strong business relationships with property ownership, oversee property management review, and manage investor/owner communications and reporting.
• Lead monthly and quarterly calls with each client aimed at providing financial updates, operational metrics updates, general information, and to answer questions / receive direction.
• Coordinate and conduct regular inspections of assigned communities to ensure proper curb appeal, leasing and maintenance operations, and delivery of our brand promise to residents, team members, and the community at large.
• Acquire, maintain, and continually exhibit a strong understanding of community housing markets…