Retail Brand Experience Assistant Store Manager (Georgetown, DC)

Overview

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, focused on green living, sustainability, authenticity, storytelling, social responsibility, and exceptional customer experiences. We manufacture mattresses, bedding, apparel and beauty products in California using natural and organic materials.

The mission is to be the world’s most sustainable brand, a pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture.

As a mission-driven company, Avocado asks all employees to uphold high standards of environmental and social responsibility and to support initiatives that raise the bar for sustainability.

AGB fun facts
:

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and approaching zero waste.
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

Avocado is currently looking for a Retail Brand Experience Assistant Store Manager to be part of our team in Georgetown, DC.

This is a non-exempt position, meaning it is hourly and eligible for overtime pay. We offer competitive pay plus a monthly bonus.

• Note on
  
  Location:
  
  You will be working on-site at our Georgetown, DC location. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $24.00 - $26.75 per hour
  , plus potential monthly bonus.

Retail:

• Assist in managing the overall atmosphere of our Experience Center.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Assist in managing inventory of sellable products across all channels.
• Champion our brand’s values and promote the retail experience in the community.
• Assist in maintaining the overall condition of the retail and office space.
• Ensure the operations of the store are in working order and coordinate repairs or maintenance as needed.
• Limit shrink (negative cost) of products and peripherals.
• Ability to lift 50 lbs. and stand for extended periods.

Digital:

• Engage in digital sales activities, including sales and service through chats, phones, and virtual appointments.
• Respond to customers daily with product information, order updates, issue resolution, and escalations.

Overall:

• Assume responsibility of management duties in the absence of a store manager.
• Lead by example to deliver exceptional guest experiences, providing in-the-moment coaching and feedback.
• Train and ensure the team is knowledgeable in all products and processes.
• Lead by example in KPIs/OKRs related to sales goals.
• Provide ongoing evaluation and feedback, and assist with performance reviews.
• Monitor quality assurance and maintain standard operating procedures (SOPs).
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing team schedules, hours, vacations, and related needs.
• Participate in company initiatives and concept projects.
• Provide the best customer service experience.

• Minimum of 1 year of retail or equivalent experience; store management or assistant management experience is a plus.
• Mac and Google Suite proficiency is a plus.
• Comfortable taking phone and video appointments.
• Committed to creating a balanced and healthy environment for staff and guests.
• Team player who contributes to achieving tasks, goals, or projects.
• Entrepreneurial spirit to elevate the respective location.
• Desire for ongoing self-improvement and professional development.
• Shows passion for healthy living, environmental awareness, and social responsibility; prior experience with a values-aligned brand is a plus.
• Café experience, training experience, or experience running branded events is a plus.

• Stationary position: able to remain stationary for part of the day.
• Move: ability to move throughout the retail space to meet with team members and customers.
• Operate: regularly use a computer and other office devices.
• Communicate: frequently communicate status updates with team members.

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO and Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and tools to be successful with strong peer and leadership support
• Access to wellness apps
• Referral Bonus
• Opportunities to grow within the company

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.