Retail Sales Associate

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

• Must be 18 years of age or older
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift up to 4 lbs frequently; lift maximum 8 lbs occasionally; kneel or squat frequently; move boxes of product up to 50 lbs with assistance if necessary; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently

Demonstrates strong customer service skills and product knowledge while effectively engaging with customers to meet their needs. Capable of performing sales transactions and maintaining a well-organized retail environment.

• Customer Service
• Verbal Communication Skills
• Cash Register Functions
• Basic Math Skills
• Team Collaboration

• Suggestive Selling
• Product Knowledge
• Sales Transaction Processing
• Measuring and Fitting Products
• Safety Regulations Compliance

• Problem Solving
• Flexibility
• Teamwork

• Retail Experience
• Customer Engagement
• Promotions
• Inventory Management
• Security Monitoring