Key Holder

minnow is a family lifestyle brand that embraces clean lines, simple details and crisp seaside breezes. Timeless yet fresh, playful and polished, minnow lives for long days, sandy toes and the wonderment of childhood on the shore. minnow’s mission is to create premium products that will inspire family experiences.

We are seeking a passionate, sales-driven Full-Time Key Holder to join our team. This is an entry-level management position with prior leadership or management experience preferred. The Key Holder will play a critical role in driving sales, building lasting customer relationships, and bringing the brand to life through an exceptional in-store experience.

Approximately 90% of this role is spent on the sales floor, actively selling, engaging with customers, and achieving personal and store sales goals. The ideal candidate is an energetic self-starter who takes initiative, is customer-focused, highly motivated, and passionate about the brand.

• Drive sales through proactive customer engagement, personalized selling, and consistent customer outreach.
• Utilize Endear, the company’s customer outreach and clienteling platform, to execute targeted customer outreach and build meaningful client relationships.
• Consistently meet or exceed Endear outreach goals and use the platform to maintain and grow a strong customer base.
• Generate measurable sales through customer outreach and clienteling efforts, with accountability for meeting sales goals attributed to outreach.
• Follow up with customers regarding new arrivals, product recommendations, special events, and other relevant opportunities to drive sales.
• Build meaningful, long-term customer relationships and encourage repeat business.
• Achieve and exceed individual sales goals while contributing to overall store performance.
• Lead by example on the sales floor and motivate the team to deliver an exceptional customer experience.
• Bring the brand to life through product knowledge, styling, storytelling, and an engaging in-store environment.
• Maintain all visual merchandising standards and ensure the store is clean, organized, and brand appropriate.
• Take ownership of daily responsibilities and independently identify ways to improve the store, customer experience, and sales performance.
• Oversee store operations in the absence of management and serve as a leader and resource for the sales team.
• Lead opening and closing procedures while ensuring all operational and security standards are followed.
• Assist with receiving and processing shipments and maintaining accurate organization of inventory.
• Support the management team with daily store operations, team communication, and execution of company initiatives.

• Previous retail, sales, or customer service experience required.
• Prior supervisory or management experience preferred.
• Proven ability to meet or exceed sales goals.
• Strong customer relationship-building, communication, and follow-up skills.
• Self-starter with a strong sense of initiative and the ability to work independently.
• Takes ownership of responsibilities and proactively identifies opportunities to drive sales and improve the customer experience.
• Comfortable using technology and customer relationship management/clienteling tools such as Endear.
• Highly motivated, energetic, and confident on the sales floor.
• Passion for the brand and a genuine interest in creating memorable customer experiences.
• Strong organizational skills and attention to detail.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays as needed.