Director of Loss Prevention; Ocean Reef Resort & Grande Cayman Resort

Overview

The Director of Loss Prevention oversees the safety and security of the property, guests, and team members by managing loss prevention operations, supervising staff, and ensuring compliance with security protocols. This role involves coordinating patrols, investigating incidents, liaising with law enforcement, and enforcing property rules to maintain a secure and welcoming environment.

Director of Loss Prevention responsibilities include, but are not limited to:

• Supervision and scheduling of Loss Prevention (LP) Officers as deemed necessary by needs of property
• Providing a safe environment for our guests, co‑workers & all who may enter onto our property
• Prevent and detect any signs of intrusion or suspicious activity that affects the safety and security of people and property
• Ensure all parts of the property are patrolled on a regular basis:
  Common Areas, Pool Decks, Parking Areas, Food & Beverage, etc.
• Able to stand and walk for long periods of time, weather permitting
• Documenting & Investigating any reports of injury, theft, property damage, or any incident of significance
• Become familiar with CCTV System for surveillance & downloading of video
• Acting as a liaison with law enforcement agencies, regarding any police related matter on property
• Identify any unsafe conditions & ensure they are corrected in a timely fashion
• Enforce rules that are posted on the property in a guest‑friendly manner:
  Pool Hours, Wearing of Wristbands, Parking Locations, Reserving of Lounge Chairs, etc.
• In addition to the supervision of LP Officers, supervise Recreational Staff such as Pool Attendants, Life Guards, Bell Staff, and other personnel as directed by the General Manager (GM)
• Update GM, daily, on any incidents that occurred within that period, Urgent matters should require immediate notification, either via phone or email
• Other duties as assigned

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Valid Driver's License and clean driving record required
• Previous management experience required
• Previous experience in loss prevention required
• CPR, First Aid, and AED Certification and/or Lifeguard Certification preferred
• Knowledge of basic security and emergency procedures
• Ability to maintain a calm demeanor and professionalism in stressful situations
• Previous experience managing a team through motivation, coaching and development
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Capable of using independent judgment/solid decision making skills
• Activator/self‑motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
• Demonstrated sound organizational, coordinating and personal interface skills
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

All team members enjoy WEEKLY PAY!

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots…