Resort Safety Officer

Overview

Join our team as a Resort Safety Officer at South Seas on Captiva Island, Florida. In this role you will be the first point of contact for guest assistance and emergency situations, ensuring the safety and security of guests, owners, and associates while maintaining a welcoming environment.

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Unlimited Review Incentives
• Complimentary Shift Meal

• Ensure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities. Check lighting, door locks, and address any safety hazards.
• Maintain a strong, visible presence by patrolling resort amenities throughout the shift, including pool decks, Bayview Fishing Pier, and recreation areas.
• Provide Pool Gate coverage to control access, monitor prohibited items such as coolers or drink cups, and ensure proper towel use.
• Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling who enters the property.
• Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.
• Respond to medical emergencies and administer First Aid, CPR, and AED as needed.
• Monitor security systems and alarms; identify and respond to suspicious behavior or intoxicated individuals.
• Maintain detailed and accurate daily activity logs and incident reports.
• Support the Front Desk with guest services, including assisting with deliveries or special requests.
• Uphold confidentiality when handling guest or employee incidents.
• Maintain a professional appearance and demeanor at all times, representing the resort in accordance with established standards.
• Be prepared for shift variations, including outdoor assignments in different weather conditions, weekends, evenings, and holidays.

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Certificate of Completion in Safety and Security Training preferred.
• CPR/First Aid/AED/Heimlich Maneuver certification required; resort can arrange certification if necessary.
• Valid driver license for the applicable state and an acceptable MVR.
• Ability to stand for long periods and work in Florida weather conditions of high heat and humidity.

Resort Safety Officers work in fast paced environments and may be required to stand for long hours and be exposed to Florida weather conditions, including high heat and humidity.

40 hours per week, 3:00PM – 11:00PM shift. Weekend and holiday work is required.

$20.00 – $20.00 per hour.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by law, the Company maintains a drug-free workplace.