Field Service Technician​/Mechanic-Night Shift

Title: Field Service, Field Trainer

Department: Service & Training

Type: Full-Time, Non-Exempt

Reports To: Service Manager

Date Modified: 02/2025

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including:

• Consulting
• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS/WES/WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
• Telematics

The Field Service, Field Trainer will provide Carolina Handling Associates with hands on training. This position will also provide Associates with the skills needed to effectively operate and maintain the line of products serviced by Carolina Handling. To troubleshoot electro-mechanical and hydraulic problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. This position will provide complete customer satisfaction in a polite and professional manner while working in a Team environment.

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer.
• Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer.
• Prepares necessary documentation relating to each service call in a neat and accurate manner.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Accounts for 100% of paid time.
• Conduct training needs assessments;
  Schedule and administer training curriculum; monitor progress toward set goals
• Evaluate training needs by conducting a needs analysis and develop course material, plan and conduct training classes within an established budget based on the information obtained.
• All other duties as assigned or required.

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Has demonstrated proficiency in the performance of Field Service Technician duties.
• High school education, 1‑3 years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management, and co‑workers.
• Ability to read and interpret schematics.
• Ability to read and understand necessary service and training manuals.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
• Ability to effectively utilize volt, ohm, and multi-meters.
• Demonstrate a good mechanical and electrical aptitude.
• Ability to safely operate drills grinders, presses, forklift, hoists, overhead cranes, and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.
• The Associate must have demonstrated instruction and facilitation experience along with the ability to lead.
• Knowledge…