Installation Manager

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The Installation Manager is responsible for scheduling, coordinating, and managing all field installations to ensure timely completion, quality workmanship, and superior customer satisfaction. This role oversees installation operations, maintains strong relationships with contractors, and ensures adherence to company standards, compliance requirements, and safety regulations. The Installation Manager works closely with Field Managers to support successful field operations and ensure that all projects are completed efficiently, accurately, and in alignment with company goals.

• Workforce & Labor Management Maintain an appropriate workforce to support customer volume and service needs through effective recruitment and contractor engagement. Monitor installer workforce balance, skill levels, and workload distribution to align with company standards and installation demands. Assign installation contractors to jobs based on capacity, capability, and geographic proximity to ensure efficient scheduling and on-time completion. Maintain daily communication with contractors to track job progress, confirm completion status, and resolve installation-related issues promptly.
• Installation Oversight & Quality Control Provide clear direction and expectations to install crews and subcontractors to ensure consistent adherence to company quality and service standards. Conduct regular quality reviews and provide feedback to installers on installation outcomes, ensuring continuous improvement and accountability. Address installation challenges and product requirements proactively to prevent delays and ensure customer satisfaction. Oversee processing of work orders to ensure accuracy in materials, labor, and services used according to company guidelines.
• Compliance & Safety Management Ensure that all installation contractors adhere to company compliance and safety standards. Notify installers of upcoming compliance requirements or policy changes and follow up to ensure timely completion. Promote and enforce safe work practices, ensuring that all field activities meet health and safety regulations. Support Field Managers and installation teams in maintaining compliance documentation and certifications.
• Communication & Coordination Serve as a primary point of contact for Field Managers, installation contractors, and other internal departments. Communicate regularly with teams to provide updates, relay expectations, and address scheduling or performance issues. Collaborate with production, customer service, and logistics teams to ensure field readiness and efficient job execution. Escalate critical issues or project risks to senior management as needed.
• Continuous Improvement & Leadership Evaluate installation processes to identify opportunities for efficiency improvements and cost savings. Support training initiatives for new and existing contractors on installation standards, compliance, and quality expectations. Maintain professionalism and a customer-focused attitude in all interactions with clients, vendors, and internal teams. Perform additional duties and projects as assigned by leadership to support field operations and company objectives.

• High school diploma or GED equivalent.
• 5+ years of experience in installation management, field operations, or construction supervision.
• Valid driver’s license with an acceptable driving record.
• Proven ability to lead and coordinate multiple teams and projects simultaneously.
• Experience managing subcontractor relationships and labor assignments.

• Bachelor’s degree in Construction Management, Project Management, or a related…