ES Eligibility Case Manager; CNTY

Job Duties

• The Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP Supplemental Nutrition Assistance Program includes ESAP Elderly Simplified Application Project and SCCAP South Carolina Combined Application Project, and TANF (Temporary Assistance for Needy Families programs in the Economic Services Division in the county office to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews to include both phone and face‑to‑face interviews for SNAP and/or TANF applications and/or renewals.
• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and processes SNAP and/or TANF six‑month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable.
• Manages ABAWD (Able‑Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keeps abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over‑payments and makes at least three possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

• A High School Diploma and at least one (1) year of experience in Economic Services programs.
• A Bachelor’s Degree may be substituted for the required program experience.
• Must possess a valid driver’s license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.
• Must complete the application for employment in its entirety. A resume may be included but shall not be substituted in lieu of the completion of this application in part or in whole. “See Resume” is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.
• If certified, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript if you are selected for a job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Chesterfield County