Welcome Center Representative

Job Details

Job Location:

Myrtle Beach - MYRTLE BEACH, SC 29577

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and monitor the locker rooms as required.
• Performs other duties as assigned.

Mission Advancement:
Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:
Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth:
Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Coastal Carolina is committed to creating environments where children are safe, supported, and empowered to thrive.

• Adhere to YMCA policies regarding professional boundaries with youth.
• Attend all required Abuse Risk Management and Child Protection training.
• Follow established procedures for supervising children and managing high-risk activities.
• Immediately report suspicious or inappropriate behaviors and policy violations.
• Comply with all mandated reporting requirements and child protection protocols.
• Follow all YMCA and Praesidium standards related to child abuse prevention and youth protection.
• Every employee shares responsibility for protecting the children and families entrusted to our care.

• Minimum age of 18 years old.
• High school diploma or equivalent preferred.
• Two or more years of previous customer service, sales, or related experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to provide welcoming, inclusive service to individuals from diverse backgrounds and experiences.
• Comfortable initiating conversations and promoting YMCA memberships and programs.
• Basic computer skills, including the ability to learn membership and point-of-sale systems.
• Ability to handle multiple tasks, prioritize responsibilities, and remain calm in a fast-paced environment.
• Demonstrates reliability, punctuality, and a strong work ethic.
• Commitment to the YMCA’s mission and values of caring, honesty, respect, and responsibility.

• Ability to stand, walk, sit, bend, stoop, reach, and move throughout the facility for extended periods.
• Ability to use a computer, telephone, and other office equipment for prolonged periods.
• Ability to communicate effectively with members, guests, and staff in person and by phone.
• Ability to lift, carry, push, and pull up to 25 pounds occasionally.
• Ability to maintain awareness of the surrounding environment and respond appropriately to member needs and emergency situations.
• Ability to work in a fast-paced environment with frequent interruptions while providing excellent customer service.