Center Representative - CCE

Job Details

Job Location:

Myrtle Beach - MYRTLE BEACH, SC 29577

The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values.

• Provides exceptional and welcoming service to members, guests, and program participants in person, by phone, and through other approved communication channels.
• Greets and checks in members and guests, assists with account questions, registrations, payments, and other Welcome Center transactions.
• Conducts facility tours, responds to prospective member inquiries, and supports membership enrollment and program registration.
• Builds positive relationships with members and helps connect individuals and families with YMCA programs, services, and opportunities.
• Maintains current knowledge of YMCA memberships, programs, schedules, events, policies, and services to provide accurate information.
• Responds to member questions and concerns professionally and timely, escalating sensitive or unresolved matters to appropriate leadership.
• Follows established procedures for cash handling, point-of-sale transactions, member records, and confidential information.
• Applies YMCA policies, procedures, safety practices, and Child Protection Standards consistently and respectfully.
• Maintains a clean, organized, and welcoming Welcome Center and lobby area and reports facility or safety concerns as needed.
• Assists with locker keys, facility access, and monitoring of designated member areas as assigned.
• Participates in required staff meetings, trainings, and YMCA initiatives.
• Performs other duties as assigned.

• Mission Advancement:
  Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration:
  
  Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness:
  Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth:
  Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

• Adhere to YMCA policies regarding professional boundaries with youth.
• Attend all required Abuse Risk Management and Child Protection training.
• Follow established procedures for supervising children and managing high-risk activities.
• Immediately report suspicious or inappropriate behaviors and policy violations.
• Comply with all…