Escrow Team Lead

About company

Thought Focus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. Thought Focus innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences, and drive operating efficiencies. We do this through executional excellence and mitigating the risk of change.

With headquarters in the U.S., the Company has more than 3,000 employees in locations spread across five countries. For more information, please visit the company website

Job Description:

We are seeking an experienced Team Leader with strong domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions.

4–6 Years in US Mortgage Domain

Minimum 1-2 Years in a Leadership Role (Team Lead / Associate Team Lead)

Key Responsibilities:

- Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations
- Oversee property delinquency monitoring, priors - exposure to penalty determination verification, including assessment, due dates, payment status, and jurisdiction validation
- Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information
- Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements
- Monitor daily production, quality, SLAs, and turnaround times
- Conduct regular quality checks and provide coaching and feedback to team members
- Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues
- Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases
- Prepare MIS, dashboards, and performance reports for management and clients
- Support process improvements, documentation, and training initiatives

Role-Specific Requirements:

- Prior experience as a Team Lead / Associate Team Lead
- Good understanding on performance Review, training, hiring and QC tools
- Strong knowledge of US Real Estate Property Tax processes and regulations
- Hands-on exposure to US Mortgage – Escrow operations
- Proven expertise in Property Tax Verification and tax research
- Exposure to penalty determination verification, delinquency handling, due dates, payment status,

Experience in Delinquency monitoring, Disbursement, and penalty determination, exemption