Escrow - ATL​/Team Lead

Job Description:

We are seeking an experienced Team Leader with strong domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions.
4–6 Years in US Mortgage Domain
Minimum 1-2 Years in a Leadership Role (Team Lead / Associate Team Lead)

Key Responsibilities:

Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations
Oversee property delinquency monitoring, priors - expsoure to penalty determination verification, including assessment, due dates, payment status, and jurisdiction validation
Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information
Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements
Monitor daily production, quality, SLAs, and turnaround times
Conduct regular quality checks and provide coaching and feedback to team members
Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues
Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases
Prepare MIS, dashboards, and performance reports for management and clients
Support process improvements, documentation, and training initiatives
Role-Specific Requirements:
Prior experience as a  Team Lead / Associate Team Lead
Good understanding on performance Review, training, hiring and QC tools
Strong knowledge of US Real Estate Property Tax processes and regulations
Hands-on exposure to US Mortgage – Escrow operations
Proven expertise in Property Tax Verification and tax research
expsoure to penalty determination verification, delinquency handling, due dates, payment status,
Experience in Delinquency monitoring, Disbursement and penalty determination