Reception

LOCATION:
475 High St, Mystic, CT

POSITION TYPE:
Part-Time

SHIFT(S):
Weekdays & Every other Weekend

PAY RANGE:
$17.00 - $20.00 per hour

BENEFITS – Part-Time:

• 401(k) retirement plan (with employer match or contribution)

• Paid Meal Period

• CT Paid Leave

• 8 Paid Holidays

• Sick Time Accrual

• Employee Assistance Program (EAP)

• Employee Discounts

• Shift Differential for Weekend, Evening & Night Shifts

• Casual Fridays

• Paid Training and Orientations

• Uniform Allowance

• Longevity Awards

JOB SUMMARY:
We are seeking a part-time Receptionist who is passionate about delivering exceptional customer service and supporting residents, families, and staff in our skilled nursing and rehabilitation community. At Mystic Healthcare, we take pride in providing a caring, collaborative environment where every interaction matters and every guest feels valued. If you thrive in a people‑centered role, enjoy being the “face” of the facility, and want to be part of a dedicated healthcare team, we invite you to explore this opportunity further!

As our Receptionist, you will be the first point of contact for visitors, residents, and callers. You’ll help create a welcoming atmosphere, manage front desk operations, and support administrative tasks that help keep the facility running smoothly and professionally.

RESPONSIBILITIES:

• Direct visitors to the appropriate person, department, or unit in a professional and helpful manner.

• Answer, screen, and forward incoming phone calls, take messages when necessary, and provide basic information.

• Ensure the reception area is tidy, presentable, and well‑stocked with necessary materials (e.g., forms, pens, brochures).

• Provide accurate information in‑person and via phone or email, including directions and general inquiries.

• Receive, sort, and distribute daily mail, packages, faxes, and deliveries.

• Maintain office security by following safety procedures, controlling access at the front desk, monitoring a visitor log, and issuing badges when required.

• Perform other clerical receptionist duties such as filing, photocopying, faxing, and basic record keeping.

• Support scheduling and basic administrative coordination, including updating calendars and assisting with appointment or meeting coordination as needed.

• Maintain inventory and assist with ordering front desk supplies to keep the reception area functioning smoothly.

QUALIFICATIONS:

• High school diploma or GED (required); additional education in office administration or healthcare field is a plus.

• Previous experience in receptionist, customer service, or administrative role (preferably in healthcare or long-term care).

• Excellent interpersonal and customer service skills with a friendly and professional demeanor.

• Strong verbal and written communication skills, including courtesy and professionalism on the phone and in person.

• Basic computer skills, including familiarity with Microsoft Office (Word, Excel, Outlook) and office equipment.

• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.

• Ability to handle confidential and sensitive information with discretion.

• Comfortable working in a long-term care or skilled nursing environment; previous experience preferred but not required.

• Dependable attendance and reliability; ability to work collaboratively as part of a care team while respecting resident dignity and safety.

ABOUT US: Ryders Health Management is a family-owned management company overseeing Skilled Nursing & Rehabilitation Centers. Across all our centers, we provide exceptional, patient-centered care designed to support each resident’s individual recovery or long-term care needs. Our commitment to our staff is as strong as our commitment to our residents. We offer a supportive work environment and opportunities for growth and development.

OUR CARING COMMUNITY:
Mystic Healthcare is a 100-bed, family-owned skilled nursing facility located in Mystic. As part of the Ryders Health family, you’ll join a team backed by over 75 years of experience — rooted in quality care, teamwork, and staffing ratios that exceed industry standards.

Come join our compassionate, dedicated team of professionals!

EQUAL OPPORTUNITY EMPLOYER STATEMENT:
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.