Customer Service Representative

What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Pay
• Tuition & Day Care Reimbursement
• Community Involvement Opportunities
• Paid Time Off
• Rewards & Recognition for Stellar Performance
• Opportunities for Advancement (Over 90% of our promotions are internal)
• Medical, dental, vision & life insurance.
• Company match for 401K

• Take inbound or make outbound calls to customers to discuss insurance loss draft claims
• Update customer information based on call interaction
• Provide quality service to clients through knowledge of products and services
• Handle all escalations with diplomacy, tact and respect.
• Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
• Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
• Perform loan checks and review loan history

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Excellent phone etiquette and data entry abilities
• Familiarity with Microsoft Office and general computer skills
• Previous experience in a call center environment is a plus
• High school or equivalent (Required)

Proficient in English with strong communication skills. Experience in customer support. Excellent phone etiquette and data entry abilities. Familiarity with Microsoft Office. High school diploma or equivalent required.