Lead Infrastructure Specialist

Eaton’s Corporate Sector division is currently seeking a Lead Infrastructure Specialist. The expected annual salary range for this role is $97000 - $143000 a year. This role will sit on site at our Nacogdoches, TX location.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Job Summary

The primary function of this position is to provide site support, support device lifecycle management, and ensure compliance with all of Eaton’s policies and procedures with no supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions.

Leads global improvement initiatives.

• Workforce Productivity:
  Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Office 365:
  Deliver user and admin‑level support for Office 365 applications and services.
• End User Computing & Mobility:
  Assist with mobile device setup and EUC tools, following standard procedures.
• Smart Hands in Server Rooms:
  Provide hands‑on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
• Physical Security:
  Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
• PC Desktop Support:
  Design & implement desktop support standards; deliver onsite and remote support via Beyond Trust; manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
• Network Infrastructure:
  Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
• Mobile:
  Manage on‑site cellular tech and support mobile communication devices (femto cells).
• Operational Technology:
  Supports OT systems by connecting industrial machines to the network. Troubleshoots connectivity to OT systems, ensuring uptime and compliance with safety standards. Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans).
• UC Technology:
  Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS‑in‑a‑Box solutions.
• Knowledge Management:
  Create and maintain technical documentation to support knowledge sharing.
• Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiency.

• Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Provide input on IT process to support the manufacturing equipment.
• Lead the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Cybersecurity:
  Follow security protocols, report suspicious activity, and apply foundational cybersecurity principles.
• Lean Daily Management (e.g., 5S – clean workplace initiative, RCA, Gemba). Maintain accurate Service Now documentation and manage ticket queues for timely resolution.
• IT Compliance/
  
  Risk Management:
  
  Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals. Comply with, and be an advocate of, company policies and procedures.
• Continuous Improvement:
  Apply EBS, Root Cause Analysis, and CI tools to enhance service delivery.
• Lead IT Infrastructure deployment of MES/I4.0 initiatives, and/or projects of medium to high complexity, impacting multiple functions, with possible…