E-Commerce Specialist

Nac Space/Elliott Electric is seeking a detail-oriented e-commerce specialist to manage the day-to-day fulfillment of orders on electrical hardware through the Elliott website and online buying cooperatives. This position will serve as a key contact between customers, vendors, and internal teams to ensure orders are accurately processed, competitively priced, delivered on time, and profitable.

• Receive, review, and fulfill online orders submitted through the company website and online buying cooperatives.
• Process orders accurately and ensure all required information is captured before fulfillment.
• Communicate with customers regarding order status, product availability, estimated delivery dates, and other questions related to their purchases.
• Monitor inventory availability in Elliott stores and work with store leadership to complete direct shipments as needed.
• Work with purchasing agent and vendors to identify replacement or comparable products when requested items are unavailable.
• Review pricing, vendor costs, freight, and other associated expenses to ensure sales remain profitable.
• Identify opportunities to improve margins and avoid unprofitable sales or fulfillment situations.
• Maintain accurate records of orders, customer communications, vendor information, and delivery details.
• Resolve order discrepancies, backorders, damaged materials, incorrect shipments, and other fulfillment issues with purchasing agents, warehouse, and vendors.
• Work closely with the sales, purchasing, warehouse, and accounting teams to ensure smooth order processing.
• Build and maintain positive relationships with customers and vendors.
• Perform other duties related to e-commerce sales, order fulfillment, and customer support as needed.

Qualifications:

Qualifications

• High school diploma or equivalent required; additional education or experience in business is a plus.
• Previous experience in e-commerce, customer service, purchasing, order fulfillment, inside sales, or a related field preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple orders, priorities, and deadlines simultaneously.
• Comfortable communicating with customers and vendors by phone and email.
• Ability to work independently while also collaborating effectively with a team.