IT Business Analyst II

ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS

Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results.

Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

The Business Analyst II acts as a liaison between the Operations departments, Quality Assurance and Technical resources by planning, conducting, and directing the analysis of complex business problems to develop, confirm, and document functional and technical requirements using various methods. A Business Analyst II may play a broader support role internally for larger projects.

Other duties may be assigned as necessary:

• Research, evaluate, and analyze data and workflow processes to develop business requirements and/or present recommendations on process improvement and new project requests
• Facilitate meetings across multiple departments to ensure accuracy of business and user requirements, develop test scenarios, acquire user approvals, and coordinate training
• Facilitate work sessions with technical resources and Quality Assurance to ensure all parties understand the business needs, and to discuss potential solutions, timelines, and any project dependencies
• Work independently and lead assignments/projects of low to moderate complexity
• Accept and manage changing priorities and address issues swiftly and professionally
• Provide troubleshooting and analytical support to end users or other IT staff when necessary
• Adopt the culture of responsibility and accountability for one’s own and other team members’ contributions to the success of the company
• May be involved in QA/UAT activities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelors degree in related field or equivalent combination of experience, education, and training
• 2-4 years of proven Business Analyst experience required
• Insurance background and TPA operations knowledge preferred
• Familiarity with Microsoft Office products, especially Outlook, Excel, Word, Visio, and Power Point
• Experience with JIRA or similar project management software preferred
• Ability to adapt and respond to different types of people and tasks
• Excellent communication and documentation skills
• Ability to multi-task, prioritize, and manage time effectively and efficiently
• Reliable transportation and the ability to be punctual and dependable
• Extensive experience planning, facilitating, eliciting, documentation and managing business, functional and technical requirements
• May have agent license but no active appointments

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.
Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a…