Customer Service Representative - Nampa,

Customer Service Representative - Nampa,

• Contract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Autodialers — Autodialing systems;
  Predictive dialers
• Automated attendant systems — Voice broadcasting systems
• Automatic call distributor (ACD) — Automatic call distribution ACD system
• Scanners
• Standalone telephone caller identification — Calling line identification equipment;
  Dialed number identification systems (DNIS)

• Contact center software — Avaya software;
  Multi-channel contact center software;
  Timpani Contact Center;
  Timpani Email
• Customer relationship management (CRM) software — Austin Logistics Call Select;
  Avidian Technologies Prophet; SSA Global software;
  Telemation e-CRM
• Electronic mail software — Astute Solutions Power Center; IBM Lotus Notes;
  Microsoft Outlook
• Network conferencing software — Active Data Online Web Chat; eStara Softphone;
  Parature eRealtime;
  Timpani Chat
• Spreadsheet software — Microsoft Excel

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
• Clerical — Knowledge of administrative and clerical procedures and systems, such as word processing, filing, stenography, and office terminology.
• English Language — Knowledge of the structure and content of the English language, including grammar and spelling.

• Active Listening — Giving full attention to others, understanding points, asking appropriate questions, and not interrupting.
• Speaking — Conveying information effectively through spoken communication.
• Service Orientation — Actively seeking ways to help people.
• Persuasion — Guiding others to change opinions or behavior.
• Reading Comprehension — Understanding written material related to work.
• Critical Thinking — Using logic and reasoning to evaluate alternatives and solutions.
• Writing — Communicating effectively in writing.
• Coordination — Adjusting actions in relation to others.
• Social Perceptiveness — Awareness of others' reactions and reasons behind them.
• Negotiation — Facilitating agreement among parties.

• Oral Comprehension — Ability to listen and understand spoken information.
• Oral Expression — Ability to communicate information orally so others will understand.
• Speech Clarity — Ability to speak clearly so others can understand you.
• Speech Recognition — Ability to identify and understand speech.
• Written Expression — Ability to communicate information in writing.
• Near Vision — Ability to see details at close range.
• Problem Sensitivity — Ability to recognize when something is wrong or likely to go wrong.
• Written Comprehension — Ability to read and understand information written.
• Deductive Reasoning — Ability to apply general rules to specific problems to produce solutions.
• Inductive Reasoning — Ability to combine information to form general conclusions.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.