Guest Services Event Staff | Part-Time | Ford Idaho Center

Position Summary

As a member of the Guest Services Event Staff, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several areas of the arena. Responsibilities will include, but are not limited to, ushering, ticket scanning, concourse customer service, and greeting.

You will have the opportunity to assist visitors by offering directions and sharing information while creating a world‑class experience. Your job is to keep fans safe and informed while maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $13.00 to $15.00.

• When gates open, welcome fans with a great smile and helpful attitude.
• Scan event tickets, ensuring that the proper ticket is used to gain entry.
• Assist fans in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to create lasting memories for fans.
• Respond to all guest concerns/complaints promptly and professionally.
• Assist guests in ADA‑accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about the arena emergency evacuation plan to safely assist guests during an emergency.
• Prepare your assigned section for guests; this may include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.

• Experience in a hospitality or entertainment environment is preferred.
• High School Diploma or GED preferred.
• Must love working with and helping people.
• Must maintain a positive attitude while handling difficult situations.
• Flexible schedule: availability to work nights, weekends, and holidays until as late as 2 AM is preferred.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.