Personal Banker

About The Role

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Wallace, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists.

Mountain West Bank is seeking a Personal Banker for our Nampa 12th Street branch in Nampa, Idaho.

As a Personal Banker, you will support Mountain West Bank’s mission to deliver exceptional customer experiences. This position will be responsible for the professional selling of multiple services and accounts to each customer and prospective customer. You will be familiar with and promote the use of all bank accounts and services, seeking the full retail banking relationship of each customer. You may act as a teller as determined by the needs of the branch.

This position is designed for individuals who embody a customer‑first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top‑notch customer service skills and have impeccable manners. Regular and predictable attendance is an essential function of this job. This position reports to the Branch Manager. Career growth includes roles such as Customer Service Manager, Branch Manager and many more.

This is a full‑time, hourly position. Candidates must be available Monday through Friday, between 8:30 a.m. and 6:00 p.m. and one Saturday a month from 9:00 a.m. to 12:00 p.m., for a total of 37 hours a week. Rate of pay depends on experience.

• Know the features and benefits of all retail banking products and services.
• May require travel.
• Open new accounts and comply with MWB and GBCI policies and procedures.
• Use the bank’s High‑Performance Growth (HPG) program and actively participate in all aspects of the program.
• Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Follow up with temporary signature cards within the appropriate time frames and comply with all procedures.
• Accurately close accounts only after attempting to retain the customer.
• Cross‑sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved and refer customers to other departments for other products and services.
• Perform teller duties as needed.
• Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• High school diploma or equivalent.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Basic knowledge of Microsoft Word and Excel; proficient keyboarding skills.
• Excellent organizational skills.

• Prior sales experience.
• Prior banking experience.
• Previous customer service experience.
• Knowledge of Jack Henry platform.
• Previous experience as a teller.
• Previous knowledge and use of MWB products and services.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.

Perform routine work on computer for 6–8 hours per day, stand, walk, and lift or reach as required. Ability to operate office equipment, and acceptable climbing/descending stairs in emergencies.

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes medical, dental, vision, and life…