Customer Service Representative - Blending

SCHEDULE:

Days. After hours:
Must be available as needed to take occasional calls after hours to address matters related to plant downtimes and carrier issues.

We are delighted to offer a comprehensive benefits package that encompasses Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending Accounts, Supplemental Insurance, Vacation, Holiday Pay, Personal Time Off (PTO), and a 401(k) plan with a company match. Eligibility and waiting periods may apply.

The Customer Service Representative is responsible for supporting the Blending Business Sales Managers and customers. This position serves as a primary point of contact for customer interactions, providing and processing information related to orders, inquiries, concerns, documentation requests, and product availability. The Customer Service Representative proactively ensures exceptional customer service through accurate, timely, and effective communication while coordinating customer needs with production planning, inventory control, quality assurance, production, logistics, and shipping teams.

• Process purchase orders, order confirmations, order revisions, and shipment updates while verifying order status and customer forecasts.
• Maintain customer sales projections, demand forecasts, and inventory tracking worksheets.
• Coordinate sample requests, including preparation, shipment, tracking, and maintenance of sample inventories.
• Research and prepare domestic and international shipping documentation required for customer orders and sample shipments.
• Fulfill customer documentation requests, including Certificates of Analysis (COAs), Certificates of Conformance (COCs), product specifications, allergen statements, ingredient statements, and export documentation, ensuring all information is accurate and complete.
• Serve as the primary liaison between customers and internal departments to resolve issues, provide status updates, and ensure customer requirements are met.
• Work closely with production planning, quality, and warehouse teams to coordinate order fulfillment and shipment schedules.
• Arrange transportation for outbound finished customer orders where Idaho Milk Products is responsible for delivery to the customer’s designated receiving location.
• Coordinate the logistics of inbound ingredients for blending customers.
• Monitor customer orders against forecasted demand, inventory availability, and supply commitments.
• Utilize company systems and databases to generate reports, key performance indicators (KPIs), customer updates, and business reviews.
• Prepare customer performance summaries and reports for business reviews and sales meetings.
• Maintain customer records, order documentation, and communication logs in accordance with company standards.
• Support continuous improvement initiatives focused on customer satisfaction, process efficiency, and service excellence.
• Complete other duties and projects as assigned.

• Required:
  
  High school diploma/GED or equivalent work-related experience.

• 1–3 years of customer service, order management, supply chain, logistics, or related business experience.
• Familiarity with purchase orders, order processing, shipment coordination, and customer communication.
• Knowledge of customer service principles and practices, including customer needs assessment, issue resolution, and customer satisfaction.

• Strong customer service mindset with the ability to build and maintain positive customer relationships.
• Good listening skills and ability to work independently with minimal supervision.
• Strong technical skills, including proficiency in Microsoft Excel, Word, Outlook, and business software systems.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Quick learner and self-starter with strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in daily work activities.
• Good interpersonal and collaboration skills.
• Effective prioritization, time management, and organizational…