Service Support Specialist

Grow with us Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position. This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Nampa,  relocation is not offered for this position.

About this opportunity The Service Support Specialist will collaborate closely with distributors, partners, customers, and Sales teams to collect, provide, and process information in response to inquiries, concerns, and requests related to customer account issues.

Based in Nampa with a hybrid schedule, this full-time role serves as a key communication link --- both internally and externally --- for account-related matters across the Americas.

If you thrive on responsibility, enjoy a collaborative environment, and find satisfaction in solving problems every day, this could be a great fit.

• Deliver exceptional customer service by maintaining consistent availability for customer emails and phone calls
• Ensure customer inquiries are handled promptly, efficiently, and accurately by connecting them with the appropriate internal contacts
• Assist in troubleshooting and resolving account data issues to keep customer accounts compliant and functioning effectively
• Collaborate with distributors, partners, customers, and sales teams to gather information and resolve licensing or device-related data irregularities
• Prioritize and manage multiple tasks simultaneously while maintaining a high level of accuracy
• Identify and recommend process improvements to enhance the overall customer service experience
• Maintain detailed case management records using CRM tools
• Follow established best practices to protect the integrity of customer accounts

• 1+ years of experience in technical support, client support, or account management, handling high-volume inquiries via email and phone
• 1+ years of experience using CRM tools (such as Salesforce) and ERP systems (such as Microsoft Dynamics AX / DAX) for case management and account tracking
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), Microsoft Dynamics AX (DAX), and Salesforce
• Strong verbal and written communication, interpersonal, and presentation skills in English
• Excellent organizational skills and attention to detail
• Demonstrated ability to manage complex tasks and balance competing priorities to meet deadlines
• A results-focused mindset with the ability to work independently and take initiative
• Strong problem-solving skills with the ability to adapt and collaborate effectively in a team environment, sharing information openly and supporting colleagues' growth
• Sound judgment, decision-making ability, and discretion when handling sensitive information
• Comfort receiving direction from multiple stakeholders across the organization

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

Your Pay the salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills,…