Public Services Library Specialist

Job Title

Public Services Specialist I

$17.16 - $20.67(DOE)

* This posting does not qualify for visa sponsorship.

• Reports to (Role):
  Public Services Manager
• Department/Group:
  Library
• FLSA Status:
  Non-Exempt
• Travel Required:
  
  None
• Position Type:
  Part-Time/Non-Exempt, 29 hours a week
• Benefits Eligible:
  No
• PERSI Eligible:
  Yes
• Work Schedule:
  
  Must be able to work flexible and varied hours.

The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:

• PERSI Retirement Plan, with 11.96% employer contribution
• 401k & 457 Retirement Plans

The role of the Public Services Specialist I is to perform a variety of reference, reader’s advisory, and directional services. Assists patrons with general computer and technology inquiries. Collaborates with assigned supervisors to recommend, develop, implement, and evaluate library programs and events for all ages, as well as outreach services for the public. Performs a range of administrative, organizational, and clerical duties to promote library programs and services.

Operates under the supervision and direction of an assigned supervisor.

The principal function of an employee in this class is to perform a variety of programming, collection, outreach, reference, reader's advisory, technology, and directional services. Assist patrons with service for reference activities and researching the library collection and resources. Assists Managers and Librarians with collection development duties, displays, supply organization, and promotion of library programs and services as needed. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with the assigned supervisors, other city and library employees, and the public.

• Performs reference, reader's advisory, interlibrary loan, and directional services for the public in a timely manner.
• Provides instruction to patrons in the use of all the library’s print and technology resources and services.
• Assist patrons with general computer inquiries and technology assistance.
• Prepares and promotes marketing and social media materials about library programs and services. Creates displays and decorates spaces and bulletin boards as assigned.
• Uses library equipment, technology, and online resources as appropriate.
• Keeps public spaces and shared work areas clean and orderly. Performs roving duties consistently and thoroughly on each floor.
• Prepares, performs, and evaluates informational, recreational, and educational programming for all age groups as requested.
• Accepts and performs general duties and special projects assigned by the department.
• Keeps immediate supervisor and designated others accurately informed concerning work progress and problems and makes suggestions for new or improved ways of addressing such issues.
• Responds to patrons' questions and comments in a professional, courteous, and timely manner.
• Communicates and coordinates regularly with staff, library partners, and others to maximize the effectiveness and efficiency of library operations and activities.
• Meets requirements of performance, including attendance standards, professional behavior, and work deadlines.
• Communicates information and states concerns clearly and professionally.
• Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others.
• Assumes the duties of PIC (Person in Charge) for evening and weekend shifts as needed, addressing safety concerns and ensuring compliance with regulations.
• Assists in staff training and demonstrations.
• Performs collection development responsibilities as needed including the selection, weeding, inventory, and ordering of materials.
• Performs routine opening and closing procedures.
• Follows City and library policies and procedures. Explains to patrons the library’s rules including library policies and procedures and resolves patrons’ complaints regarding library policies and procedures with diplomacy and tact.
• Fields telephone questions from the…