External Title Telecommunications Engineer - CCaaS​/TMetrics

Responsibilities

Peraton is looking for an experienced Telecommunications Engineer to join our team of qualified and diverse individuals. This position will support the Operations and Solutions Delivery Support (OSDSS) to DHS ICE. The selected candidate will lead the planning, execution, and delivery of complex IT and telecommunications initiatives in a mission critical environment. This role requires strong leadership, stakeholder engagement, and the ability to manage multiple priorities in a fast paced federal setting.

Operations and Solutions Delivery Support (OSDSS) is a DHS Immigration and Customs Enforcement (ICE) contract focused on providing enterprise IT operations, application support, infrastructure engineering, and solutions delivery services that enable ICE’s mission. The program supports multiple ICE business areas, including the Applications Services Branch (ASB), Infrastructure Platform Services Branch (IPSB), and Analytics and Enterprise Business (AEB) environments. The work includes maintaining mission critical systems, enhancing existing technologies, and delivering modern IT capabilities to support ICE operations.

The Telecommunications Engineer will provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, design, orders, and administration. Provides in-depth engineering analysis of telecommunications alternatives (VoIP, Cloud Hosted Solution) for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides and interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management.

Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer.

Day to Day

Roles and Responsibilities:

• Provide support to User Community for ICE specific Telecommunications business needs and services.
• Ensure Avaya system requirements are met, including third-party software and/or hardware
• Application support for custom app groups within the ICE specific network.
• Collaborated with clients and sales staff to support projects and service requests
• Provide 24/7 Production Outage Recovery Support
• Create standard operating procedures (SOP) for training dynamic workforce
• Provide end-user training remotely and in person.
• Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
• Submit Weekly Status Reports

Basic Qualifications:

• Bachelor's degree and 5 years experience or Master's degree and 3 years experience or high school diploma/equivalent and minimum 9 years experience.
• Must be a U.S. Citizen with the ability to obtain/maintain a DHS Public Trust.
• Experience supporting Contact Center as a Service (CCaaS) solutions, including administration, configuration, troubleshooting, and integration with enterprise telecommunications environments.
• Experience administering and supporting T-Metrics or similar call accounting, reporting, and telecommunications analytics platforms.
• Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications
• Must have experience providing remote technical support to vendors and End Users for complex network & switching systems.
• Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security.
• Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization.
• Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country
• Must have experience designing and implementation of LAN, WAN, Wireless LAN, and WWAN.
• Must have experience with identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
• Excellent communication,…