Bilingual Client Relationship Consultant ; Banker Karcher Nampa;

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

• Build and maintain client relationships across in‑person, appointment, and virtual channels.
• Assess and attend to customers’ banking needs, gather and process account information.
• Demonstrate and educate clients about deposit and loan products, recommending solutions tailored to their goals.
• Conduct proactive outreach, follow‑up, and learning about financial needs and channel preferences.
• Identify and recommend solutions for new and existing clients, effectively engaging and communicating.
• Maintain knowledge of consumer and business banking products, including digital products.
• Provide consistent optimal client experience: greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, submit credit applications.
• Educate clients on emerging and self‑service digital products and services.
• Leverage resources and technologies to optimize client experience and operational excellence.

• High school diploma or equivalent.
• Typically four to five years of job‑related retail banking experience or equivalent training.
• Bilingual ability to read, write, and speak business‑level proficiency in Spanish and English.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and RegulationZ (includes criminal background and credit check).

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Ability to engage and communicate effectively with clients.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience in participating in sales campaigns/promotions.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify customer needs leveraging a digital‑first mindset.
• Demonstrated advanced proficiency in making appropriate recommendations meeting customer needs both reactively and proactively.
• Experience in the financial services industry (preferred).

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short‑term and long‑term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer‑funded retirement plan.
• Paid vacation (two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Applicants must undergo a criminal background and credit check as part of NMLS registration. Failure to meet or maintain any NMLS registration requirements may result in rescission of the offer or termination of employment. Applicants will also be subject to U.S. Bank background checks consistent with local laws and federal guidelines, including the Code of Ethics and Business Conduct and workplace conduct and safety policies.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.

Pay Range: $21.94 - 26.82.