Financial Services Representative; Bilingual

Position Overview

World Finance is seeking a Financial Services Representative (Bilingual) to guide customers on their financial journey. The role supports the Branch Manager and focuses on customer service, loan processing, and branch operations.

Hourly Pay: $17–$20

• Guide customers toward upward credit mobility and provide top-tier customer service.
• Process loan applications, take and process payments, and prepare/execute loan documents for closing.
• Balance assigned cash drawer daily and complete daily branch bank deposits, transporting money to and from the bank as needed.
• Maintain strong customer relationships and build community within the branch.
• Close approved loans daily and assist in building tax clientele.
• Send accurate credit denial letters within 30 days of application.
• Pay branch expenses as instructed by the Branch Manager.

• Self‑confident, organized, and compassionate, with a history of kindness.
• Strong commitment to quality‑driven solutions and embracing new ideas.
• Team player, willing to pitch in and accept help.
• Basic computer skills.
• Bilingual in English and Spanish (required).
• Valid driver’s license and reliable transportation.

• Health, dental, vision, and life insurance for full‑time team members after 30 days.
• Paid holidays, vacation time, and a 401(k) plan with company match.
• Paid volunteer hours each year.

• Frequently stationary with regular movement; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasional lifting up to 5 lbs and exerting up to 30 lbs of force.
• Regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.

World Acceptance Corporation provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Additionally, it will provide reasonable accommodations for qualified individuals with disabilities.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless it would impose an undue hardship.