Senior Business Systems Analyst - Chat Platform

Why consider this job opportunity:

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Collaborative and dynamic work environment
• Engage in various roles within agile teams, enhancing skills and experience
• Influence product and technology solutions with thought leadership
• Chance to work with cutting-edge technologies in chat platforms and APIs

• Collaborate with customers and technical teams to capture capability needs and drive quality business solutions
• Participate in the full software development life cycle in various roles on agile scrum teams
• Provide subject matter expertise for project and production activities on complex issues
• Ensure compliance with required standards and approvals throughout the project lifecycle
• Lead requirements testing to minimize production defects and analyze results for customer impact

• Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
• 5 - 7 years of experience in Information Systems/Information Technology
• Strong analytical and problem-solving skills
• Excellent communication and report writing skills
• Proficient in SQL and project management methodologies

• 3 - 5 years of experience in Lean/Six Sigma
• 3 - 5 years in the Health Insurance or Healthcare Industry
• Experience with IVR or chatbot technologies
• Certifications such as ITIL, TOGAF, Six Sigma, or Project Management Professional (PMP)

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