Desktop Administrator II

Purpose Statement

Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

• Manage medium complexity tasks and projects, providing customers with timely feedback on status. Assist with issue escalation and resolution.
• Follow and provide input into Global IT policies and standards.
• Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking, and contribute to continual improvement of this process.
• Follow established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
• Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Involve in root cause analysis and corrective actions.
• All GT team members are responsible for upholding the organization’s cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

• Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

• Intermediate level computer skills
• Intermediate level decision‑making and problem‑solving skills
• Intermediate verbal and written communication skills
• Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
• Ability to effectively present information verbally in one‑on‑one and small group situations to customers, clients, and other employees of the organization
• General office equipment and materials

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.