VIP Communications Specialist

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

Primary Duty – VIP Strategic Communications, Messaging Strategy, and Independent Judgment

• Independently develops and disseminates communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules; exercises discretion in determining messaging content, timing, format, and target audience.
• Immediately communicates system outages to appropriate Government POCs and VIP users using Government‑provided tools; independently maintains constant communications until services are restored; exercises judgment in determining escalation urgency.
• Independently coordinates VIP outreach communications in support of the VIP Support Division, ensuring all messaging is consistent with J6 operational and strategic objectives.
• Independently monitors calls using Interactive Client software and customer emails to the VIP mailbox; exercises judgment in identifying and responding to communications‑related requests.
• Monitors VIP ticket trends to independently identify communication opportunities that can reduce recurring VIP incidents through proactive messaging; determines appropriate messaging interventions based on trend analysis.
• Independently develops and maintains VIP Support Division communications plans including audience, frequency, and format for stakeholder engagement.
• Prepares reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback; exercises judgment in determining content and analytical depth.
• Independently coordinates with the J6 CE Division on enterprise‑wide communications affecting VIP users, ensuring VIP‑specific messaging supplements broader J6 communications.

Highlights of Responsibilities

In fulfillment of the primary duty described above, and in performance of PWS Section 6.2 task requirements, the candidate is responsible for:

• Developing and disseminating communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules.
• Immediately communicating system outages to appropriate Government POCs and VIP users using Government‑provided tools; maintaining constant communications until services are restored.
• Coordinating VIP outreach communications in support of the VIP Support Division, ensuring all messaging is consistent with J6 operational and strategic objectives.
• Supporting development and maintenance of VIP Support Division communications plans, including audience, frequency, and format for stakeholder engagement.
• Monitoring calls using Interactive Client software and customer emails to the VIP mailbox for requests.
• Monitoring VIP ticket trends to identify communication opportunities that can reduce recurring VIP incidents through proactive messaging.
• Preparing reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback.
• Coordinating with the J6 CE Division on enterprise‑wide communications that affect VIP users, ensuring VIP‑specific messaging supplements broader J6 communications.
• Supporting VIP user notification for software upgrades, hardware changes, and new IT capabilities being…