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Service Desk Analytics Engineer
Job in
Nampa, Canyon County, Idaho, 83687, USA
Listed on 2026-06-25
Listing for:
Empower AI
Full Time
position Listed on 2026-06-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Empower AI is looking for an experienced professional to manage service desk operations and enhance service delivery for federal agencies. Responsibilities include monitoring SLAs, conducting analytical evaluations, and collaborating with IT support teams to drive continuous improvement.
The ideal candidate will have a Bachelor's degree, a Secret security clearance, and at least 8 years of relevant professional experience. Preferred certifications include ITIL v4 Foundations and CompTIA Security+. A strong customer service orientation is essential.
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