Training Program Manager

Job Type

Full-time

Lead the Way to Intelligent Banking with Us!

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s.

At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

This is a builder role — and we mean that in the best way.

The Client Experience Training Program Manager owns the full spectrum of how our Client Experience organization learns, practices, and stays sharp. You will replace “learn by osmosis” with a structured, repeatable program that accelerates ramp time, increases confidence, and raises the quality bar across every customer interaction.

This isn’t a “design a training strategy and hand it off” role. You’ll be the architect and the executor — building the frameworks, running live sessions, coaching through real practice, introducing tools (including AI), and iterating based on what’s actually working. If you love turning ambiguity into structure and get energized by watching people build real competency, this role was written for you.

• Design and launch a structured new hire orientation program for the Client Experience organization, replacing on-the-job training with a scalable, repeatable approach
• Build a clear ramp path that includes milestones, readiness checks, and “go-live” criteria

• Build and administer a product certification program spanning 4–6 product lines
• Create certification levels, criteria, assessments, and recertification expectations in partnership with internal SMEs and team leads
• Enable Implementation and Program team members to cross-train and flex across the business with confidence

• Facilitate weekly practice calls where team members work through real scenarios, sharpen client communication skills, and receive structured feedback
• Build repeatable practice formats (role plays, scenario walk-throughs, “what would you do next?” drills) that improve both skill and confidence

• Deliver hands-on systems and tooling training so team members are proficient before they go live with customers
• Maintain training content and job aids in partnership with Product and delivery teams to ensure accuracy as our product suite evolves

• Partner with leadership to drive AI tool adoption across the Client Experience organization
• Identify high-value use cases, build comfort with new workflows, create simple training pathways, and track uptake over time
• Turn “AI interest” into consistent, measurable usage that improves productivity and quality

• Track and report training effectiveness, certification completion, tool adoption, and readiness
• Identify skill gaps proactively and build programming to close them before they become performance issues
• Lay the groundwork for a program that can scale beyond Client Experience over time

• New hires ramp faster with clear readiness standards and stronger early performance
• Certification program adoption is high and completion rates remain healthy across product lines
• Practice calls consistently improve communication quality and scenario handling (not just attendance)
• Tool and AI adoption increases over time and results in observable workflow improvements
• Stakeholders view training as accurate, practical, and clearly tied to real work outcomes
• Training content stays current as products, processes, and tools evolve

Success here isn’t about checking boxes – it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance…