IT Support Specialist

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Professional Nampa, , US

Company:At Cobalt Truck Equipment, we specialize in constructing custom, fully equipped trucks tailored to the unique needs of its clientele. Whether serving the construction, utility, or heavy equipment sectors, Cobalt has earned the trust of industry professionals who rely on their mechanics trucks, lube trucks, utility bodies, platforms, and more.

Summary:

The IT Support Specialist is responsible for providing first-line technical support to employees across the organization. This role serves as the primary point of contact for IT-related issues, assisting with hardware, software, Microsoft 365 applications, user account management, device deployment, troubleshooting, and technology support. The ideal candidate is customer-service oriented, technically curious, and demonstrates strong problem-solving skills while delivering timely and professional support to end users.

Cobalt Truck Equipment is seeking an energetic and solutions-oriented IT Support Specialist to join our team. In this role, you will serve as a key resource for employees across the organization, providing hands-on technical support, managing end-user devices, and helping users maximize productivity through Microsoft 365 and other business-critical applications. The ideal candidate is a proactive problem solver who enjoys working directly with people, troubleshooting technical challenges, and continuously learning new technologies.

• Provide first and second-level technical support to end users via ticketing systems, email, phone, Microsoft Teams, and in-person assistance.
• Diagnose and resolve hardware, software, printing, and connectivity issues.
• Troubleshoot desktop, laptop, mobile device, and peripheral problems.
• Escalate complex issues to senior IT staff or third-party vendors when necessary.
• Document troubleshooting steps, resolutions, and user interactions.

• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and related peripherals.
• Assist with workstation moves, equipment upgrades, replacements, and repairs.
• Perform software installations, updates, and system configurations.
• Maintain accurate inventory records for IT hardware, software, and assigned assets.

• Support users with Microsoft 365 applications, including Outlook, Teams, One Drive, Word, Excel, PowerPoint, and SharePoint.
• Assist with account provisioning, password resets, licensing assignments, and basic user administration.
• Troubleshoot Microsoft Teams collaboration and Teams Phone issues.
• Support users with multi-factor authentication (MFA), mobile device enrollment, and access-related requests.

• Prepare equipment, software, and accounts for new employees.
• Coordinate onboarding activities with Human Resources and department managers.
• Assist new employees with technology orientation and setup.
• Support employee offboarding procedures, including account deactivation, access removal, and equipment collection.
• Provide first-level support for business applications, including Salesforce, TREQSO, SharePoint, and Power Platform solutions.
• Assist users with access requests, application issues, and general usage questions.
• Escalate application-related issues to designated administrators, vendors, or support partners.

• Create and maintain knowledge base articles, standard operating procedures, and technical documentation.
• Identify recurring issues and recommend process improvements.
• Assist with IT projects, system deployments, upgrades, and technology initiatives.
• Participate in ongoing training to maintain technical knowledge and support capabilities.

• Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
• Minimum of 1 year of experience in an IT support, helpdesk, or technical support role.
• Working knowledge of Windows operating systems and Microsoft 365 applications.
• Basic understanding of networking concepts, computer hardware, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.

• 2+ years of experience in an IT support or helpdesk role.
• Experience supporting Microsoft 365 environments.
• Experience supporting Microsoft Teams Phone.
• Experience with endpoint management and device deployment solutions such as Microsoft Intune.
• Familiarity with Salesforce, SharePoint, Power Platform, or similar business applications.
• Experience working with ticketing and service…