VP, Americas

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.

By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

This role leads the Americas Renewals organization, setting renewal strategy, pricing governance, and OKRs while developing and coaching Directors on selling strategies. The role is a senior escalation point for customers on renewal and pricing issues, and drives alignment between CSM, Sales, Marketing, HR, and other divisions of the organization. It owns accountability for pipeline health, CRM discipline, and production targets across teams.

The VP also makes final calls on hiring, performance management, and promotions within the organization.

• Influence the overall renewal strategy and quota framework for the Renewal Specialist organization
• Partner with Rev Ops and Finance to translate company revenue and retention targets into team-level goals
• Direct cross-functional processes between Renewal Specialist Directors and CSM leadership to align on renewal strategy, upsell/cross-sell coordination, and bookings maximization across the portfolio
• Coach Directors on selling strategies, negotiation tactics, and objection handling, and coordinate with Revenue Enablement team to ensure that coaching cascades effectively to individual Renewal Specialists
• Influence pricing strategy and governance, ensuring approaches used across teams meet company standards, policy, and approval procedures
• Lead pipeline and forecast reviews with Directors, and report renewal forecasts, risks, and results to leadership (SVP Global Renewals and above)
• Establish and enforce CRM data integrity standards across all Renewal Specialist teams, holding Directors accountable for opportunity hygiene
• Build, scale, and continuously improve a high-performing multi-team Renewal Specialist organization, overseeing daily, weekly, monthly, and quarterly production against targets
• Analyze cross-team statistics, reporting, and dashboards to identify systemic trends, risks, and opportunities requiring corrective action or process change
• Serve as the senior management escalation point for renewal, pricing, and customer issues that Directors cannot resolve
• Set and manage OKRs across the Renewal Specialist function, cascading goals down through Directors to individual contributors
• Cultivate and sustain strategic relationships with executive-level stakeholders at customer organizations.
• Drive a referral and cross-sell culture across all RS teams, partnering with Sales and CS leadership to capture cross-sell pipeline
• Ensure consistent communication and understanding of policies and procedures across all Directors and their teams
• Identify underperformance trends across teams and guide Directors in developing and managing Personal Success Plans
• Make final recommendations and decisions on hiring, terminations, discipline, and promotions across the Renewal Specialist organization, in partnership with HR
• Develop and mentor Renewal Specialist Directors, building their leadership and coaching capability
• Partner with Sales, Marketing, and Finance leadership on renewal forecasting, pricing policy, and go-to-market alignment
• Identify and champion process improvements, tooling, and automation to scale renewal operations efficiently
• Represent the Renewal Specialist function in executive and cross-departmental planning discussions
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

• Bachelor’s degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel) Physical Demands
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Claude
• 10+ years sales experience
• 5+ years managing customers within a SaaS subscription model
• 3+ years managing relationships with Enterprise-sized organizations
• Previous VP+ level…