Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Work Location
: 180 Caldwell Blvd Ste 180, Nampa,

Type of Position
:
Full Time – 40 Hours per Week

Hourly Rate
: $19.88 with Uncapped Commission!

Hours
:
Monday - Friday 9am-6pm and rotating Saturday 8am-5pm

Sign on Bonus
: $2,500!

The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The position handles customers who walk in to our Retail stores and inbound customer calls when no customers are in the office. Primary point of contact for consumer customers inquiring about products and services, the role takes ownership of understanding all consumer products, services, pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain customer contact records.

In addition to base pay and an excellent benefits package, the title is assigned monthly sales goals for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

• Deliver Sales & Retention Results through Providing Exceptional Customer Service:
  Exceed or meet monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings via face‑to‑face and phone interactions. Employ retention techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Ask lifestyle questions and promote services that fulfill customer needs, selling customers on the benefits of keeping TDS service and protecting existing revenue.
• Moves/Adds/Changes/Disconnect Inquiries:
  Delight and retain the existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. Consult with customers on these calls to identify technology needs and offer TDS product solutions they may not currently have or that offer better value.
• Cash Management Procedures:
  Follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolve construction related issues in specific markets by creating and completing Triage tickets.
• Keep current with promotions, products, and technology necessary to exceed or meet sales and retention goals. Regular attendance and promptness are essential because absenteeism and tardiness impact the ability of the company and coworkers to meet customer needs.
• Handle retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and coordinating use of space with other departments.
• Special Projects as assigned by Supervisor.

• 1+ years’ experience in a sales or customer service role
• 2+ years computer experience (can include order applications, Microsoft Outlook, Word, or Excel)
• Adherence to TDS attendance guidelines to meet business needs and serve customers effectively

• 6+ months experience in a fast‑paced environment managing multiple tasks and detailed data
• Ability to meet or exceed sales goals
• Strong negotiation, selling, and closing skills for reselling service to customers requesting disconnect
• Ability to handle a high volume of phone calls in a structured, contact center environment
• Understanding of the telecommunication industry and its products/services
• Excellent interpersonal communication skills (verbal, written, listening)
• Problem‑solving skills (customer complaints, competitive issues)
• Successful completion of classroom training required
• Demonstrated…