Service​/Repair Technician IV

Summary

The Service/Repair Technician IV is a senior-level position demonstrating expert proficiency and comprehensive working knowledge across all areas of installation, maintenance, and service. Under minimal supervision, this role performs and leads advanced troubleshooting, preventative and corrective maintenance, and repair duties for mechanical, electrical, and electronic systems and equipment used in the commercial food equipment industry. The technician provides on-site customer support, including installation, service, and emergency repairs after hours, on weekends, and during holidays as needed.

• Install, maintain, troubleshoot, and repair commercial food equipment for customers on contract or time-and-material basis.
• Follow all company safety programs and operational procedures.
• Support organizational goals through exceptional customer service and professional representation.
• Maintain current knowledge of equipment, tools, and industry standards.
• Communicate with customers and present additional service offerings where applicable.
• Lead by example, supporting and mentoring less experienced technicians.
• Maintain service vehicle, manage truck stock, and follow all safety and driving protocols.

Education & Experience

• High school diploma or GED and at least 6+ years of direct food equipment repair experience, or 8+ years of comparable mechanical/electrical experience without a diploma.
• Associate degree or equivalent technical training preferred.
• Experience in installation, maintenance, troubleshooting, and repair of commercial cooking or refrigeration equipment highly desirable.

Certificates and Licenses

• Location-dependent; industry certifications are highly desirable (e.g., CFESA or EPA certification).

Skills & Abilities

• Expert mechanical and electrical troubleshooting ability.
• Skilled in reading and interpreting service manuals, schematics, and diagnostic diagrams.
• Excellent communication and customer service skills.
• Strong time management, organization, and mentoring capabilities.
• Proficient in Microsoft Office applications (Word, Excel).

• Technical Expertise: Demonstrates mastery in equipment diagnostics and repair; serves as a go-to resource for complex technical issues.
• Quality & Productivity: Maintains high accuracy and efficiency in all repair and service tasks.
• Leadership: Provides guidance, coaching, and training to junior and mid-level technicians.
• Dependability: Takes responsibility for assigned work and delivers results consistently.
• Safety Awareness: Follows all company and industry safety guidelines and performs regular inspections.
• Customer Focus: Builds trust and ensures customer satisfaction through professionalism and reliability.

Physical Requirements:

• Lift up to 75 lbs with or without assistance.
• Climb ladders up to 10 feet; occasional roof access may be necessary.
• Walk 3–5 miles and drive up to 6 hours daily.
• Bend, kneel, squat, and work in confined spaces as needed.

Work Environment:

• On-site work in customer facilities (including commercial kitchens).
• Exposure to noise, heat, cold, and wet conditions may occur.
• Travel up to 50% of the time.

Schedule:

• Full-time role with flexibility for early mornings, evenings, weekends, and extended hours when needed.