Service​/Repair Technician II

Summary

The Service/Repair Technician II is an intermediate-level position demonstrating proficiency and working knowledge across installation and service functions. Under general supervision, this role performs a variety of skilled, journey-level duties in the installation, modification, maintenance, and repair of mechanical equipment and machinery used in the operation of commercial food equipment.
Responsibilities include on-site customer support for installation and repair, including after-hours, holiday, and weekend service as needed.

• Install, maintain, troubleshoot, and repair commercial food equipment for customers on contract and/or time-and-material basis.
• Follow standard operating procedures and safety guidelines.
• Support financial objectives through excellent customer service and relationship management.
• Maintain current knowledge of industry standards, tools, and equipment.
• Communicate effectively with customers and present additional service opportunities.
• Assist senior technicians and mentor junior technicians.
• Perform vehicle maintenance and follow company driving and safety policies.

Education & Experience

• High school diploma or GED required.
• 2–4 years of relevant experience preferred.
• Associate degree or technical certification preferred but not required.
• Experience in installation, maintenance, troubleshooting, or repair of commercial cooking or refrigeration equipment highly desirable.

Skills & Abilities

• Intermediate mechanical aptitude and familiarity with tools, service manuals, and diagnostic equipment.
• Strong communication and customer service skills.
• Sound problem-solving abilities and attention to safety.
• Ability to read and interpret technical manuals and diagrams.
• Basic proficiency in Microsoft Office (Word, Excel).

• Demonstrates accuracy, quality, and efficiency in all work performed.
• Meets productivity and customer-facing metrics.
• Works well independently and as part of a team.
• Maintains dependability, punctuality, and commitment to deadlines.
• Upholds all safety standards and conducts regular vehicle and tool inspections.
• Adapts quickly in a fast-paced environment and manages multiple priorities.

Physical Requirements:

• Lift up to 75 lbs with or without assistance.
• Climb ladders up to 10 ft; occasional roof access may be required.
• Walk 3–5 miles and drive 5–6 hours daily.
• Kneel, squat, bend, and work in confined spaces as needed.

Work Environment:

• On-site at office and customer facilities (including commercial kitchens).
• Exposure to heat, cold, wet, and noisy conditions possible.
• Travel up to 50% required.

Schedule:

• Full-time, with flexibility for early mornings, evenings, weekends, and extended hours when needed.