Director of Operations

Employment Status:
Full-Time, Benefits Eligible

Location:

On-Site at Gymreapers HQ in Nampa,  (20 mins outside of Boise, )

Reports To:

Senior Director of Operations

Gymreapers is a high-growth ecommerce brand selling premium fitness and lifting gear across Shopify DTC, Amazon, Tik Tok Shop, and major retail partners including Walmart, Dick’s Sporting Goods, and Scheels. We have internalized fulfillment and are building the operations infrastructure to support aggressive, sustained growth.

We are seeking a Director of Operations to own the day-to-day execution of our warehouse and fulfillment operation. This role is accountable for all 4-wall performance — receiving, pick/pack, shipping, labor productivity, and inventory accuracy — and leads a team of operations leaders responsible for moving product accurately and on time across every channel.

The Director of Operations sets the daily performance cadence, owns the warehouse P&L, resolves escalations before they move upstream, and builds the systems and habits that allow Gymreapers to scale without breaking. This is a hands‑on leadership role for someone who takes personal ownership of outcomes and develops the people around them.

Own all 4-wall operations and ensure product moves accurately and on time across every channel.

• Lead receiving, putaway, pick/pack, and shipping functions with consistent performance against daily throughput targets
• Hold operations managers accountable to KPIs, SLAs, and daily cutoff attainment
• Own the daily operations cadence: huddles, performance reviews, exception management, and end-of-day close
• Ensure order accuracy and on-time ship rate targets are met across DTC, Amazon, and wholesale channels
• Manage returns processing and reverse logistics within the four walls

Build and manage the warehouse workforce to meet throughput demands efficiently and cost-effectively.

• Own labor planning and scheduling across all warehouse functions, including seasonal flex and surge planning
• Drive productivity targets: units per labor hour, overtime management, and cost per unit fulfilled
• Partner with HR on hiring, onboarding, and retention of warehouse associates and managers
• Build a culture of accountability and ownership on the warehouse floor
• Ensure OSHA compliance, safety standards, and incident reporting across all warehouse activities

Own physical inventory accuracy within the four walls and maintain tight control over stock integrity.

• Manage cycle count programs and ensure inventory accuracy targets are consistently met
• Oversee receiving accuracy against POs and elevate discrepancies to supply chain quickly
• Partner with supply chain on inventory reconciliation between physical counts and system-of-record
• Minimize shrinkage, damage, and mis-location through disciplined process and associate accountability

Own WMS performance and drive continuous process improvement across all warehouse operations.

• Oversee WMS configuration, user administration, and day‑to‑day system performance
• Develop and maintain documented SOPs, training materials, and operating standards for all warehouse functions
• Identify bottlenecks and implement operational improvements that drive throughput, accuracy, and cost efficiency
• Evaluate and recommend systems or equipment investments with clear ROI framing

Serve as the primary operations partner to logistics, supply chain, and marketing — ensuring execution is aligned with what the rest of the business needs from the warehouse.

• Partner with logistics on inbound dock scheduling, inbound ETA visibility, and outbound carrier manifesting — ensuring the warehouse and freight functions operate as one seamless execution unit
• Interface with supply chain on inbound PO schedules, inventory reconciliation, and replenishment timing — translating supply chain outputs into warehouse labor plans and receiving capacity
• Collaborate with marketing on promotional calendars, product launch timelines, and campaign fulfillment requirements —…