Housekeeping Manager - Courtyard Marriott BC Job Nanaimo area,BC Canada,Hospitality / Hotel / Catering

Position: Housekeeping Manager - Courtyard by Marriott BC

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Courtyard by Marriott, Nanaimo, BC!

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms

Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly

Supervises the completion of short notice requests for room changes

Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.

Keeps record of room checkouts/stay overs, submits records to housekeeping every day

Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

Ensures completion by following through on orders

Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes

Checks VIP rooms

Checks early morning make-up rooms

Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check[1]out rooms, expected check-out rooms, etc.

Checks floor linen closets daily for cleanliness, adequate supplies and linen

Assures carts are properly stored and vacuum cleaners are emptied at the end of each day

Assists in quarterly inventory of all linen

Ensures safety by assuring that all linen chutes are kept locked at all times

Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services

Take every opportunity to amaze the guests

Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

Responsible for assisting with the training and direction of new department associates

Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations

Qualifications and Requirements:

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

A minimum of 1-2 years in a leadership role within Rooms departments of hotels, demonstrating proven training and team-building abilities. Leadership experience in Housekeeping or with a select service brand is an asset.

Flexible with the ability to manage multiple projects, meet deadlines, and work well under pressure.

Results-oriented, highly organized, strong decision-making skills and the ability to empower employees to demonstrate Cleanliness is Service

Proactive, with a keen attention to detail and committed to maintaining high standards

Proficient in using housekeeping management systems and other KPI software.

This job requires the ability to perform the following:

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.

Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.

Must be able to exert well-paced ability in limited space.

Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

Requires grasping, writing, standing, sitting, walking,…


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