Guest Services Representative at Courtyard

Elevate guest experiences as a Guest Services Representative at Courtyard by Marriott Nanaimo with Hotel Equities. Support hotel operations through exceptional service and foster memorable interactions.

In this crucial front office role, you will welcome guests warmly, efficiently process arrivals and departures, and handle requests with professionalism. Your strong communication skills and attention to detail will aid in promoting hotel services while resolving guest concerns promptly. You'll ensure a smooth daily operation and maintain accurate guest records.

Key Responsibilities:

• Welcome guests and offer friendly, professional service

• Process reservations, payments, and guest requests accurately

• Respond promptly to inquiries and special requests

• Resolve routine guest issues, escalating as needed

• Communicate effectively with other hotel departments

Requirements:

• High school diploma or equivalent preferred

• Previous hotel or customer service experience preferred

• Strong verbal and written communication skills

• Basic computer and cash-handling skills

• Ability to work flexible hours, including weekends

Bring your service-first mindset and organizational skills to create memorable experiences for guests.