Shelter Supervisor

** Who We Are
** For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
** Mission Statement
** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
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* Job Description:

**** Position Purpose Summary
** Responsible for leadership in oversight, supervision, development and monitoring of program(s) related to social service with a purpose of providing effective, efficient, safe, outreach based rehabilitation operations, housing, etc. within the framework of the mission and goals of the Social Mission of The Salvation Army and in adherence to related policies and procedures.

The role is a front-line management position which is focused on overseeing Social Services program(s) and assisting the leadership team in managing a facility, assisting clients through difficult times and promoting moving towards self-sufficiency.

The incumbent may perform all, some, or similar range of duties.
** Case Management Team Supervision:
*** Responsible for the overall daily operation and management team
* Participate and support team in case conferences with partner agencies
* Oversee record keeping and ensure accurate data submission and records are up to date and networking with other service providers for consistent reporting functions
* Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
* Lead weekly case management meetings with team
* Support case workers in developing effective case notes, when required
* Participate in management meetings and contribute to revisions to operational policies and procedures
* May participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
* Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution
* Conduct intake and risk assessments when operationally necessary
* Identify service issues/gaps/needs and bring to the attention of the Leadership team
* Provide direction and support in shelter team crisis situations
* Assist Program Manager in disposition of incident reports and support shelter team in accommodations and behavioral strategies.
* Engage in the development of positive shelter culture and of inter-personal relationships that promote dignity and respect
* Provide programming updates to manager of residential services
* Collect and report program stats on a monthly or as needed basis
* Engage verbally and through email with outside agencies regarding client needs
* Assist with statistical reports and other documents for DHQ/THQ/funders
* Oversee accurate, comprehensive, legible, and current client file records
* Update monthly statistical recording, and reporting as required
** Shelter Supervision:
*** Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures
* Schedule, conduct and document regular supervision meetings
* Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
* Ensure staff work within all Health and Safety practices/protocols
* Attend and actively participate in Case Management and Chair Team meetings
* Provide back-up support to shelter and management positions and their functions as required
* Complete shift schedules in accordance with current policies and legislation
* Supervise and support Frontline Workers…