Regional Manager, Records Management & Registration Services

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Records Management & Registration Services, the Regional Manager oversees service delivery and operations for Records Management and Registration services for a specified geographic or operational service area. The incumbent supports the goals and objectives of the organization through leadership and management of human, financial and material resources. Participates in the planning, design, strategies, standardization, implementation and delivery of efficient and cost effective lower mainland patient/client/resident health records and registration across Island Health.

The Regional Manager provides leadership, guidance and support to designated staff. The Regional Manager oversees Records Management including access, storage and retrieval for paper and electronic information, release of information, and confidentiality and for designated sites. The Regional Manager also oversees registration service to meet information management requirements and care delivery for efficient intake for patients/clients/residents, ensuring work aligns with broader clinical information strategies.

The Regional Manager develops and maintains partnerships with departments throughout the organization to influence persuade and facilitate consensus with respect to resources, rights, and privileges regarding records management and registration services.

The Regional Manager provides strategic input, supporting the development of policy and standards, and working with other Regional Managers, Managers and Coordinators to ensure creation of standard operating procedures and practices for records management and registration services across Island Health. Works in close alignment with HIM and the organization's privacy groups to ensure that operational practices with records management and registration services adhere to government, legal, organizational and professional standards and requirements.

A level of education, training and experience equivalent to a Bachelor's degree in Health Information Management and seven (7) years' of recent, related experience in a large multi-site organization including a minimum of five (5) years' of experience in a management or leadership role or an equivalent combination of education, training and experience.

Relevant experience includes using related computer technology and knowledge of health records management, registration services, quality improvement methodologies, change management processes, and applicable legislation, in particular the Freedom of Information and Protection of Privacy.

Eligible for registration at the Certificate level with the Canadian College of Health Information Management (CCHIM) preferred.

• Ability to communicate effectively, both verbally and in writing, with all levels of the organization, including advanced report presentation and writing skills.
• Effective facilitation skills and the ability to motivate and influence physicians and leaders.
• Advanced skills in complex problem solving, planning, project management, change management and group process.
• Ability to work effectively, both independently and as part of a team.
• General knowledge of current health care issues and trends.
• Ability to exercise sound judgment, critical thinking and effective decision-making.
• Ability to analyze and problem-solve complex issues towards effective solutions.
• Ability to critically assess policy and procedures and affect change.
• Ability to respond to changing priorities and unforeseen circumstances.
• Ability to provide leadership, guidance and direction to staff and the leadership team.
• Ability to manage budget and staff resources effectively.
• Ability to organize, prioritize and balance work.
• Ability to operate related equipment, including computer software applications.