Facilities and Maintenance Manager

Island Crisis Care Society (ICCS) has been serving communities across central Vancouver Island for more than 35 years, providing compassionate, person centered support to individuals facing homelessness, mental health challenges, substance use, housing instability, and crisis situations. Our work is rooted in dignity, respect, and the belief that every person deserves safety, support, and the opportunity to rebuild.

At ICCS, a career is more than just a job. It is an opportunity to make a meaningful difference every day. Our employees support some of the most vulnerable members of our communities through housing programs, assisted living services, outreach supports, shelters, and crisis response programs that create real and lasting impact.

The Facilities and Maintenance Manager is responsible for overseeing the maintenance, safety, functionality, and infrastructure planning of all organizational properties and facility systems across the agency. This role ensures that buildings, grounds, equipment, security systems, and organizational infrastructure are maintained in a safe, efficient, compliant, and cost-effective manner to support quality service delivery across all programs and administrative operations.

Reporting to the Director of Operations, the Facilities Manager provides leadership and supervision to the Maintenance Coordinator, Facilities Workers, and IT/Facilities worker, while working collaboratively with program management teams to address operational needs, support program functionality, and coordinate facility related projects and priorities across the organization.

The Facilities Manager supports organizational continuity by overseeing preventative maintenance systems, contractor coordination, capital planning support, facility risk management, workplace safety infrastructure, and day to day operational responsiveness across multiple residential, commercial, and program sites.

• Oversees the day-to-day maintenance, repair, and functionality of all organizational facilities, properties, and physical assets.
• Ensures facilities are maintained in a safe, clean, functional, and compliant condition in accordance with applicable legislation and standards, fire regulations, WorkSafeBC requirements, and organizational expectations.
• Develops, implements, and monitors preventative maintenance schedules and systems across all sites; oversees building systems including security, fire safety, HVAC, electrical, plumbing, internet infrastructure, and related operational systems.
• Supports emergency response coordination related to facility issues, building incidents, environmental hazards, and urgent operational disruptions.
• Conducts regular inspections of organizational properties to identify maintenance needs, safety concerns, infrastructure risks, and capital repair priorities.

• Provides direct supervision, leadership, support, scheduling oversight, and performance management to the IT Specialist, Maintenance Coordinator, and Maintenance Workers.
• Establishes clear work priorities, operational expectations, and accountability measures for facilities and maintenance staff.
• Supports employee development through coaching, training, performance feedback, and ongoing operational guidance.
• Participates in recruitment, onboarding, discipline, and performance management processes in collaboration with Human Resources and the Director of Operations; promotes a respectful, collaborative, and solution focused team environment.

• Oversees organizational IT infrastructure and operational technology systems through direct supervision of the IT Specialist.
• Ensures technology systems effectively support organizational operations, program delivery, communication, and administrative functions.

• Coordinates external contractors, service providers, and vendors related to facility repairs, maintenance, inspections, and infrastructure projects.
• Obtains quotes, monitors service quality, and supports cost effective purchasing and contractor management practices.
• Assists with project coordination related to renovations, upgrades, capital repairs, and infrastructure improvements.
• Maintains positive working relationships with contractors, municipal contacts, suppliers, and service providers.

• Works closely with Program Managers and leadership teams to support operational needs across all sites and services.
• Supports organizational emergency preparedness and business continuity planning related to facilities and infrastructure systems.

• Assists with facilities related budgeting, cost tracking, and capital planning processes.
• Monitors expenditures related to maintenance, repairs, contractors, supplies, and infrastructure projects.
• Maintains accurate records related to maintenance schedules, inspections,…