Strategic Client Solutions Manager

Position: Strategic Client Solutions Manager Role
Drive client success as a Client Solutions Manager in the heart of Downtown Toronto, focusing on team performance and client retention strategies. This full-time position emphasizes operational efficiency and superior client experience.

You will lead professionals in onboarding, credit solutions, and retention, fostering a culture that prioritizes First Call Resolution. Your tasks will include coaching, reporting on performance metrics, and conducting root cause analysis. This position plays a crucial role in delivering best-in-class client service and maintaining smooth operational workflows.

Key Responsibilities:

• Lead coaching sessions to enhance the client journey

• Spearhead retention efforts within the team

• Oversee daily operations across onboarding and credit teams

• Champion First Call Resolution for all client contacts

• Develop strategies to mitigate churn based on data

Requirements:

• Minimum 5 years of call center experience required

• 5+ years of direct leadership in team management

• Proven ability to collaborate across departments

• Strong data analysis and storytelling skills

• Excellent communication and innovative problem-solving abilities

Become a strategic leader in driving client engagement and retention in a fast-paced Toronto setting.
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