University Registrar

At VIU, we believe the student experience is built through thoughtful, connected service at every stage of the journey. We’re looking for our next University Registrar, a trusted partner and collaborative leader who brings enrolment‑informed thinking, a strong service orientation, and a commitment to innovation. This role plays a key part in shaping how prospective and current students experience VIU, while contributing to institutional goals, academic planning, and a culture of service excellence.

Reporting to the Vice‑President, Students, the University Registrar provides strategic and operational leadership across the full student lifecycle, including recruitment, admissions, registration, records, course scheduling, graduation, and the student information system. As a trusted advisor and collaborative partner, the Registrar contributes to academic planning, policy development, quality assurance, and service innovation in support of both divisional and university‑wide priorities.

The role leads a significant, multi‑campus portfolio, fostering a culture of service excellence, inclusion, and continuous improvement, and ensuring consistent, accessible, and student‑centred services across VIU. Working closely with partners across the institution, including academic leadership, Student Affairs, Indigenous Education and Engagement, and Information Technology, the Registrar helps align strategy, people, processes, and systems to support both student and institutional goals.

With a strong enrolment management perspective, the role draws on data and insight to inform planning, strengthen decision‑making, and advance integrated, responsive services that support student success, academic integrity, and a connected experience from the first point of contact through to graduation.

• Leads a service‑oriented, enrolment management‑informed Office of the Registrar supporting learners across three campuses
• Advances institutional enrolment goals and an exceptional, student‑centred experience from prospect to graduation
• Acts as a trusted advisor and primary collaborator, contributing to academic planning, policy, quality assurance, and service innovation
• Champions service excellence through connected, technology‑enabled systems, processes, and workflows
• Provides leadership to approximately 50 staff through three direct reports, fostering a collaborative, inclusive, and high‑performing team environment
• Partners across the institution, including Academic and Student Affairs, Indigenous Education and Engagement, IT, and Deans, to align services with student and institutional needs
• Uses data and analytics to inform enrolment planning, service models, and decision‑making, including application and admissions trends and student success indicators
• Supports continuous improvement and change initiatives to enhance operational effectiveness, service delivery, and student experience
• Represents VIU in external partnerships and post‑secondary collaborations at the regional, provincial, and national levels.

* For more detailed information see attached position profile

A relevant graduate degree (e.g., business administration, information systems, educational administration, data science, or a related field) and a minimum of 10 years of senior‑level experience in a post‑secondary environment with a strong record of progressive leadership and achievements. Candidates must demonstrate a strong service orientation and expertise in strategic planning, operations management and project management, as well as a strong understanding of post‑secondary enrolment and registrar‑related functions.

An equivalent combination of education and experience may be considered. Please note that candidates are requested to address the required and preferred qualifications in their cover letter.

• Ability to lead complex, institution‑wide change initiatives, including implementation of new systems, service models and processes.
• Strong political acuity and governance awareness, with the ability to navigate and influence within post‑secondary governance structures.
• Advanced analytical and data literacy skills, including…