Lead Service Manager - Inland Truck & Equipment

Join Inland Truck & Equipment as a Service Manager in Nanaimo, BC, and lead a high-performing service department. Focus on customer retention, performance monitoring, and effective staffing.

In this pivotal role, you'll oversee the service department's operations, ensuring profitability and excellent service standards. You'll engage with customers directly, manage departmental budgets, and drive team performance. The role demands technical knowledge of heavy-duty trucks and equipment to ensure superior service and maintenance outcomes.

Key Responsibilities:

• Set and strive to meet department goals and objectives

• Build and maintain working relationships with customers

• Analyze departmental performance through tracking systems

• Administer budgets for the service department efficiently

• Maintain high service standards with regular inspections

Requirements:

• High school diploma or GED required

• Preferred post-secondary diploma or certification

• Minimum three years of relevant management experience

• Strong leadership and analytical skills

• Ability to safely lift up to 50 lbs

Lead service excellence and customer satisfaction as a Service Manager with Inland Truck & Equipment.
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