Branch Manager BC

Flocor Inc., is subsidiary of Deschenes Group Inc. and a leader in the industrial pipe, valve and fitting distribution industry. We are searching for Branch Manager for our Nanaimo, BC Branch.

The successful candidate will maximize sales within Nanaimo and surrounding areas and will generate new and existing accounts. This position is responsible to organize, direct, control and evaluate the overall activities and performance of the Branch location according to established policies and procedures. This position is also responsible to ensure customer satisfaction through receiving, generating and processing sales orders, developing and communicating quotations, providing expertise relating to product lines, product applications, product technical knowledge, and co-ordinating service needs through scheduling and delivery.

The ideal candidate will have previous experience with an emphasis in mechanical/industrial, and fire protection products. The incumbent will cultivate and maintain strong relationships with our customers.

Computer literacy is required.

• Responsible to receive sales orders from customers by order desk, phone, fax, email or via sales representatives; enters all information required for order picking into the system; transcribes all non
  -tock material in orders to material control for purchasing purposes
• Responsible to resolve customer issues and/or problems; provide technical product knowledge and guidance, to recommend alternative or corrective actions
• Responsible to assist in the preparation of the annual budget and sales forecasts as required/requested, to ensure targeted initiatives of the Branch are achieved as specified
• Responsible to liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommends improvements and corrective actions
• Responsible to assist with the gathering, analyzing and reporting of information concerning price level, new product introductions and competitive activity in the market served by the Branch
• Responsible to prepare sales and delivery quotations; develop and communicate quotes and product specifications; liaises with sales and warehouse personnel to co-ordinate deliveries with customers; follows up as required/requested
• Responsible to actively use selling techniques to increase sales through use and promotion of complimentary and/or substitution products and specially priced items, use of initiative to pro-actively contact customers, reports back on customer and sales activity
• Responsible to follow up on direct shipments from suppliers to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
• Responsible for material and product control; to ensure Branch has correct levels of inventory, to assess and adjust levels on an ongoing basis; conducts physical inventories and generates reports as required/requested.
• Responsible to resolve conflicts involving staff, vendors and customers; to promote and maintain a confidential “open door” environment
• Responsible to ensure staffing levels are maintained; actively sources, interviews and hires personnel as required; ensures on-boarding/orientation procedures are executed and documented; conducts and documents employee performance and wage/salary reviews as required/requested
• Responsible to remain current with Company products and services and to provide training and knowledge to staff reports
• Responsible to participate in the Company Health and Safety Program; to undertake training as required/requested; to ensure adherence to all Health and Safety guidelines
• Other duties as assigned
• To work to strengthen relationships with key customers and supplier accounts
• Assist with physical inventory as required/requested
• Assist with reception duties as required/requested
• Assist with training of Inside Sales Representatives and Material Handler reports as required/requested
• Participate in special sales functions and trade shows as required/requested
• To remain current with regards to legislative knowledge and requirement including but not limited to…