Inside Sales Representative

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.
Why You’ll Love Us   Outstanding company culture.
Work life balance.
Future Planning.
Rest and Relaxation.
Investment in your growth and development.
Health and Wellness.
Our team in Nanaimo is currently looking for an Inside Sales Representative to become an integral part of the team.
Duties/Responsibilities:
Assist customers with their purchases in-store and over phone or email
Relay delivery dates, inventory, and promotions between vendors and customers
Research product for customers and provide recommendations on our assortment of products
Enter, pick and pack sales orders generated at the counter
Provide exceptional assistance to in-store customers
Maintain and clean the counter area including any merchandising displays
Monitor internal stock and inform purchasing team about potential low inventory levels
Follow up on backorders with vendors and provide customer with accurate delivery dates
Process returns to customers both on account and through cash sales
Respond to after hours emergency calls according to schedule
Participate in an annual inventory count
Qualification/

Experience:

Forklift experience is an asset
Strong customer service skills
Knowledge of HVAC industry and parts considered an asset
High School Diploma, HVACR, or trade experience
Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
Outstanding history of building and fostering strong relationships with customers, vendors and teammates
Comprehensive product knowledge and willingness to continually learn about new product offerings
Ability to learn and operate order processing software (Eclipse)

Additional Requirements:

Working remotely is not an option.
Salary/Benefits:  Competitive compensation and benefits package.

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