Product Support Representative - Parts

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
This position is located at our sales and service dealership in Nanaimo, British Columbia and the territory for this position will be Southern Vancouver Island from Nanaimo south to Victoria.
SALARY  This position is paid a base salary plus commission with expected first-year on-target earnings of $95,000 - $110,000.
CANADA BENEFITS PACKAGE   Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
On-going training opportunities
In this role, you will also be provided with a company vehicle.
THE OPPORTUNITY  The Product Support Representative (Outside Parts Salesperson – Truck and Equipment Parts Sales) is a sales leader in heavy truck and heavy-duty equipment parts sales and will be responsible for selling truck and equipment parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory.

In this outside sales position, you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory.
This position requires knowledge of heavy truck parts, heavy-duty equipment parts, commercial truck and equipment service repair operations, and/or experience as a parts technician/parts counterperson at a truck dealership.
YOUR RESPONSIBILITIES   Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
Provide value added services with consistent customer visits
Conduct new (cold) sales calls on a weekly basis
Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
Conduct sales calls with assigned accounts to introduce new products and promotions
Provide superior customer service to all accounts
Plan territory coverage and manages time consistent with expectations of management
Complete customer call report with weekly summary of results
Control personal expenses within the approved budget and submits weekly expense reports
Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
Assist counter personnel with orders, deliveries and customer inquiries
Travel outside of the local area will be required from time to time, typically generated by meetings at Inland branches, training programs or seminars, along with trips to vendor and OEM locations. This may include travel in both Canada and the USA, so it is essential you hold and maintain a valid driver’s licence and passport at all times and be able to travel as required.
WHAT WE LOOK FOR   High school diploma or general education degree (GED)
Qualification as a truck Parts Journeyperson preferred
Three years related experience and/or training; or equivalent combination of education and experience.
Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required.
Excellent sales skills, preferably in a related field
Proficient in Microsoft Word and Excel.
Strong organizational skills
Must have valid Driver’s License
Strong business ethics with a professional approach at all times
We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.